Return Policy

We have a 14 day return policy, which means you can request a return within the first 14 days of receiving your product.

Since all of our jewelry are made to order and/or custom made, we only accept returns if the item is  defective, damaged, or if you receive the wrong product. We do not accept returns if the item is in perfect condition and as described.

If you decide to return a product please note that you are responsible for the cost of return.

To request a return please contact us at novyrahelp@gmail.com

If your return is accepted, we’ll send you instructions on how and where
to send your package. Items sent back to us without first requesting a
return will not be accepted.

Unfortunately, we cannot accept returns on gift cards.

Refund Policy

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Cancellation Policy

We only accept order cancellations in the next 2 hours after purchasing. To request a cancellation, please contact us at novyrahelp@gmail.com

If you have any questions, contact us at novyrahelp@gmail.com